Terms & Conditions

Refund Policy

As we are offering non-tangible digital goods, we DO NOT issue refunds after the purchase has been made. If you are in doubt of what this plugin is capable of, please install the main/free plugin (which is required for Pro to work), view our demo, trial EM Pro, and contact us with further questions before you buy.

Support & Updates

Support is provided via the forums only, and product updates are provided for a term of 1 year from the time of purchase. After 1 year your subscription will need to be renewed in order to continue receiving support and product updates. Please see our Support Policy for more information on what our support will cover.

Free/Pro Compatibility

Since Events Manager Pro is an add-on for the main/free version of Events Manager, you will always have access to updates and new features added to the main/free plugin even after your access to support and updates expire.

However, whilst every effort is made to make Events Manager compatible with older versions of Pro, due to ongoing improvements and features that cannot be predicted we cannot guarantee that future updates of Events Manager will be compatible with outdated versions of Events Manager Pro.

Licensing and Ownership

PHP files using WordPress functions and code are licensed under the GNU general public license. All other files, brand imagery & several of the icon images used are licensed under a proprietary license for unlimited personal and commercial use and cannot be redistributed as a product (or part of) without the express written consent of Pixelite SL.

Your license entitles you to indefinite use of the plugin for the amount of sites you have purchased. Every license includes access to product updates and pro support for a year, after which you will need to renew your license to obtain these updates and support. Your plugin will never stop working, nor will your license for usage expire.

Access to your account is limited solely to you and/or a single organization! Multiple site licenses are available to individuals and companies directly managing multiple websites using our plugin, which may belong to the indivudal/company or may belong to their customers.

Sharing of account login information is strictly prohibited. Permissible use cases are:

  • An organization that purchased a site license on behalf of a single customer for sole use of that customer, providing login access to that customer.
  • Multiple users (within reason) within an organization managing licensed website(s).
  • Providing access of your site(s) license to a company or individual(s) maintaining your website(s).

Example of prohibited sharing are, but not limited to:

  • An agency or freelancer sharing site license login with their customers, so they can log in and access their license key or support forums.
  • An organization with multiple site licenses making access available to the whole organization to make use of support forums to ask questions.

The above examples assume use within reason and common sense, with the purpose of limiting account access to those administering and developing with the plugin, not end-users or individuals provided with one of multiple license keys registered to that account.

Product Download

Once successfully paid on PayPal, you will be sent a username and password where you can log in and download the plugin from our Pro support site area.

Site Content

All site content, including imagery and documentation that is published on wp-events-plugin.com is the proprietary. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without prior written consent from us.

Plugin & Theme Compatibility

Events Manager Pro will be kept up-to-date with WordPress versions. Any bugs resulting from new releases will be fixed with highest priority and urgency. We reserve the right to depreciate support for older WordPress versions as time progresses.

We can not, however, guarantee that this plugin will work with every WordPress theme and plugin. We strongly recommend you try our free version beforehand to test.

Browser Compatibility

Our plugins and themes support all modern web browsers including (but not limited to) Firefox, Safari, Chrome (all on PC & Mac) & Internet Explorer. Whilst we strive to give every a seamless & near-identical experience across each of these browsers, it is impossible to compensate for the lack of web standards support (relating to HTML & CSS) in some of these browsers. In the case of a browser not support certain web standards, we will include a generic workaround for that browser, which will degrade a specific function / feature gradually and in a way that doesn’t affect the user experience negatively.

Price Changes

Upon purchasing a license, your license pricing and conditions will remain the same for subsequent renewals unless notified before the following renewal date. Events Manager Pro reserves the right, at any time, to modify or discontinue, temporarily or permanently, a license with or without notice. Prices of all products are subject to change. Notice of price changes will be made on the site.

Included Add-Ons

Our current price plans include access to all currently published add-ons, but does not guarantee access to all future add-ons we may create.

Our WooCommerce add-on is now exclusively sold on the WooCommerce Marketplace and must be purchased separately.

License Renewals

A license will grant you access to use the purchased plugins and add-ons indefinitely, but include a year of access to support and updates. To maintain access to support and updates, a license renewal is required. When renewing your license plan, you will maintain your original pricing and conditions, provided it is renewed before expiry.


Our plugin is guaranteed to function on a clean and recent installation of WordPress obtained from WordPress.org. We are not responsible for any data loss or damages of any sort that may occur as a result of installing this plugin or services provided. We do not guarantee it will function with all 3rd party plugins or web browsers. Whilst we're happy to provide you with general support if possible, we reserve the right to not offer support for WordPress or other WordPress plugins we have not developed.

We reserve the right to change or modify the current Terms and Conditions with no prior notice.